Shipping Details

Learn about the shipping policy of Sofisty Snacks, a leading freeze-dried food seller, distributor, and exporter. Distributed by Kayra Enterprise and manufactured by Hamps Bio Ltd, we ensure fast, safe, and reliable delivery worldwide. Check shipping timelines, charges, and policies.
At Sofisty Snacks, we are committed to delivering high-quality freeze-dried products to our customers in a timely and efficient manner. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Shipping Coverage

We currently ship our products across India and selected international locations. For international shipping inquiries, please contact our customer support team.

2. Order Processing Time

  • Orders are processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation.

  • You will receive a confirmation email with tracking details once your order has been dispatched.

3. Shipping Time & Delivery

  • Domestic Shipping: Estimated delivery time is 3-7 business days depending on the location.

  • International Shipping: Delivery time varies based on the destination country and customs clearance.

  • Delays may occur due to unforeseen circumstances such as weather conditions, courier service issues, or national holidays.

4. Shipping Charges

  • Free Shipping: Available on orders above a specified value (mentioned at checkout).

  • Standard Shipping: Charges are calculated based on the delivery location and order weight.

  • International shipping rates are calculated at checkout based on the destination and weight of the order.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your order in real-time.

6. Address Accuracy & Non-Delivery

  • Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to incorrect addresses due to customer error.

  • If an order is returned due to an incorrect address, the customer may be required to pay additional shipping fees for re-delivery.

7. Lost or Damaged Shipments

  • If your order is lost or damaged during transit, please contact us immediately at support@sofistysnacks.in. We will assist in resolving the issue with the courier service.

  • Damaged products must be reported within 48 hours of delivery with photographic evidence.

8. Customs & Duties (For International Orders)

  • International customers are responsible for any customs duties, taxes, or additional charges imposed by the destination country.

  • Sofisty Snacks is not liable for delays caused by customs clearance.

 

9. Contact Us

For any shipping-related inquiries, please reach out to us at:

📧 Email: support@sofistysnacks.in
📞 Phone: +91 987986723
🌍 Website: https://sofistysnacks.in

Thank you for shopping with Sofisty Snacks! We appreciate your trust in us and strive to provide you with the best shopping experience.

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