Refund and Returns Policy
Learn about the refund & returns policy at Sofisty Snacks, a trusted freeze-dried food seller, distributor, and exporter. Distributed by Kayra Enterprise and manufactured by Hamps Bio Ltd, we ensure a smooth return and refund process for customer satisfaction.
At Sofisty Snack, we strive to provide high-quality freeze-dried products to our customers. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully.
1. Eligibility for Returns
To be eligible for a return, your item must be unused, unopened, and in its original packaging.
The request for return must be initiated within 7 days of receiving the product.
Perishable food items cannot be returned unless they arrive damaged or defective.
Any item that has been opened, used, or tampered with is not eligible for a return.
2. How to Initiate a Return
To initiate a return, please contact our customer support team at support@sofistysnacks.in with your order number and reason for the return.
Our team will review your request and provide further instructions.
If the return is approved, you will be responsible for shipping the product back to us.
3. Refund Policy
- Once we receive and inspect your returned product, we will notify you regarding the approval or rejection of your refund.
- If approved, the refund will be processed within 7-10 business days to your original payment method.
- Shipping charges are non-refundable.
4. Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 48 hours of delivery with clear images of the item and packaging.
We will either replace the product or offer a refund, depending on the situation.
5. Exchange Policy
- We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us.
6. Non-Returnable Items
Opened or used products
Customized or special order items
Products purchased during promotional sales or with discount coupons
7. Contact Us
For any refund or return-related inquiries, please reach out to us at support@sofistysnacks.in or call us at +91 9879867233.
We value our customers and appreciate your understanding. Thank you for shopping with Sofisty Snack!